Now Hiring - Guest Service Sales Associate in Charlottesville, VA

The Scoop

GROW WITH US! - If you're looking to create a career with a great company and fast growing franchise group, we'd love to meet you! This position is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, educating guests on wax passes and ongoing promotions, confirming reservations, and handling guest concerns. This is an entry level position that can lead to management and regional positions in time based on performance and development.

Schedules Available

Schedule 1: Saturday 8:30 am - 4:00 pm, Sunday 11:00 am - 6:30 pm, Monday 9:00 am - 4:00 pm

A Day in the Life

• Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
• Followed up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Handles confidential information, including guest contact information, with a high degree of integrity
• Books guests’ reservations accurately and efficiently while providing an excellent guest experience
• Confirms reservations by calling guests 1-2 days before the guests’ reservation
• Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
• Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
• Ensures desk area and equipment are clean and in good working order at end of shift.
• Notifies Guest Relations Center Manager of any questions or concerns presented by guest or the team.

What Sets You Apart

• Ability to be friendly and engaging on the phone with guests.
• Ability to focus on phone calls in a fast paced environment
• Ability to handle escalated calls with confidence and professionalism.
• Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
• Ability to prioritize work effectively.
• Strong verbal communication skills.
• Ability to receive constructive feedback from team and management
• Must be able to work well with the team.
• Must be dependable and reliable
• Must have flexibility to meet shift requirements
• Must be a team player and pick up shifts, if needed

About European Wax Center

European Wax Center®, a leading beauty lifestyle brand franchise founded in 2004 by the Coba brothers, offers guests a full suite of waxing services, as well as a proprietary line of beauty products in the skincare, body, and brow categories. EWC provides guests with a modern environment for a comfortable and luxurious experience, which is focused on EWC’s vision of Revealing Beautiful Skin®, through exceptional services by professionally trained and certified waxing experts. So confident in the experience, EWC offers first-time guests a free wax on some of its most popular services. EWC prides itself on its unique franchise business model, and its network of more than 700 centers across the U.S.

Job Type: Part-time

Pay: $12.00 - $20.00 per hour

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Weekends only

Ability to commute/relocate:

• Charlottesville, VA 22901: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work the weekend schedule posted in this job listing?

Work Location: In person